Frequently Asked Questions
What if I'm not located in the North Seattle service area?
If you live in the Greater Seattle area and would like in-person training, contact Cathy at [email protected] to find out about whether she can accommodate your location. In-person sessions outside of the regular service area do incur travel fees.
Cathy also offers virtual training sessions via Zoom or is happy to help you connect with a certified trainer who services your area.
If you do not live in the Greater Seattle area, we offer virtual training sessions for anyone, anywhere in the world!
How do I schedule my appointment?
Upon purchasing a training session, you'll be able to immediately schedule your initial virtual intake session with Cathy on the post-checkout screen.
Sessions are held via Zoom. You will receive a unique zoom meeting link via email. During your initial virtual consult, you'll then schedule your in-person training with Cathy.
All follow-up sessions after the initial consult and first in-person session are scheduled directly with Cathy.
Can I purchase more than one training session?
Absolutely! If you find yourself in need of in-person training more than once, Cathy will help you schedule any follow-up sessions.
Different training goals require varying numbers of sessions. Some training issues or plans only need one session for you to feel comfortable moving forward on your own. More complex training plans or behavioral issues often require multiple sessions before clients feel comfortable moving forward without in-home trainer support.
Many clients will start with in-person sessions and then start a hybrid program, with virtual "check-in" sessions in between in-person sessions.
What dog training methods do we use?
Training should be fun for both you and your dog! Our training methods are force-free and focus on positive reinforcement — this will help you build a strong and trusting relationship with your dog. You'll learn how to read canine body language and better communicate with your dog so they actually listen to you.
Positive training doesn't mean permissive — you'll learn how to use effective consequences that don't rely on using force, pain, fear, or intimidation.
Positive training isn't just about food treats — although they are a powerful tool. You'll learn how to figure out what your dog finds rewarding besides food, and how to use this to get behavior you want!
Can more than one person participate in the training session?
Absolutely! The more members of your household involved in your dog's training the better! However, in-person sessions are limited to household members or pre-approved caregivers only (e.g. dog walker or pet sitter).
Can I get a refund if I'm unhappy with my purchase?
All private dog training sessions (virtual and in-person) are non-refundable.
If you cannot attend your scheduled private training session, please let us know no later than 24 hours prior to your scheduled session. If we do not receive a reschedule request at least 24 hours before your session, it will be considered a no-show. Rescheduling requests are limited to once per student per session purchased.