Frequently Asked Questions
What if I'm not located in the North Seattle service area?
If you live in the Greater Seattle area and would like in-person training, contact Cathy at [email protected] to find out whether she can accommodate your location. In-person sessions outside of the regular service area may incur travel fees.
Cathy also offers virtual training sessions via Zoom or is happy to help you connect with a certified trainer who services your area.
If you do not live in the Greater Seattle area, we offer virtual training sessions for anyone, anywhere in the world!
How do I schedule my appointment?
Upon purchasing a training session, you'll be able to immediately schedule your initial virtual intake session by clicking the link included in your receipt.
Intake sessions are held via Zoom. You will receive a unique zoom meeting link via email. During your initial virtual consult, you'll then schedule your in-person training with Cathy.
Can I purchase more than one training session?
Absolutely! If you find yourself in need of in-person training more than once, you can purchase single follow-up sessions or a 3-pack or 6-pack.
Different training goals require varying numbers of sessions. Some training issues or plans only need one session for you to feel comfortable moving forward on your own. More complex training plans or behavioral issues often require multiple sessions before clients feel comfortable moving forward without in-home trainer support.
Many clients will start with in-person sessions and then start a hybrid program, with virtual "check-in" sessions in between in-person sessions.
What dog training methods do we use?
Training should be fun for both you and your dog! Our training methods are force-free and focus on positive reinforcement — this will help you build a strong and trusting relationship with your dog. You'll learn how to read canine body language and better communicate with your dog so they actually listen to you.
Positive training doesn't mean permissive — you'll learn how to use effective consequences that don't rely on using force, pain, fear, or intimidation.
Positive training isn't just about food treats — although they are a powerful tool. You'll learn how to figure out what your dog finds rewarding besides food, and how to use this to get behavior you want!
Can more than one person participate in the training session?
Absolutely! The more members of your household involved in your dog's training the better! However, private in-person sessions are limited to household members or pre-approved caregivers only (e.g. dog walker or pet sitter).
Can I share an in-person training session with another family member or friend and their dog?
Yes! We call this a semi-private dog training session and it's like your own mini group class. Perfect for sharing a private session with friends or family who also have a dog that needs training help. Contact Cathy at [email protected] to request this service and receive a discount code for each dog's enrollment.
*This setup may not be appropriate for all cases and requires trainer approval prior to purchase. Maximum 3 dogs per semi-private training session.
Can I get a refund if I'm unhappy with my purchase?
All dog training sessions (virtual and in-person) are non-refundable.
If you cannot attend your scheduled private training session, please let us know no later than 24 hours prior to your scheduled session. If we do not receive a reschedule request at least 24 hours before your session, it will be considered a no-show. Rescheduling requests are limited to once per student per session purchased.